How to manage your vendor enquiries and replies

Sending an enquiry is the easy part. The bit nobody warns you about is everything after — keeping track of who's replied, who's gone quiet, and which "I'll get back to you" actually came back.

Your enquiries inbox is where all of that lives. Every vendor you've contacted through PlanMyNikah sits in one list, with the state of each conversation spelled out, so you're never refreshing your email wondering whether the photographer ever answered.

Everything you've sent, in one place

Open your enquiries and you'll see each vendor you've reached out to, newest first, with the last message and when it landed. No digging through a personal inbox where the florist's reply is buried under three Eid newsletters.

What the status labels mean

Each enquiry carries a status so you know where it stands without opening it:

• Awaiting vendor response — you've sent it; the ball's in their court.
• Contacted — the vendor has replied and the conversation is live.
• Closed — the enquiry is done, whether you booked them, went elsewhere, or it simply fizzled out.

A quick glance down the list tells you who still owes you a reply and who you need to get back to.

Following up without becoming a nuisance

If a vendor's gone quiet you can send a follow-up — but only a couple. The inbox caps you at two follow-ups per enquiry, and that's a feature, not a restriction: it stops you over-messaging, and a vendor who hasn't answered two polite nudges is usually telling you something.

When it turns into a real conversation

Once a vendor replies, the back-and-forth happens inside PlanMyNikah — your details stay yours until you decide to share more. You can keep everything in the thread: dates, numbers, what's included, the slightly awkward question about the deposit.

Leaving an honest review

After you've dealt with a vendor — whether you booked them or just went through the enquiry — you can leave a review tied to that enquiry. It's a small thing that does a lot for the next couple in your position, especially on a marketplace built on trust. A specific review ("replied within a day, clear pricing, lovely on the day") is worth ten star-ratings with no words.

If something feels off

If a message is spammy, pushy or just plain wrong, you can report it straight from the conversation. We'd genuinely rather know — flagging a bad actor protects every other family using the site.